Resources
Frequently Asked Questions
Common Questions About Using Predibase
We’ve collected some of the most common questions we hear from customers. If you
have a question that’s not answered here or in our documentation, feel free to
reach out to us at support@predibase.com.
Getting Help
I encountered an error while using the API or SDK. What should I do?
I encountered an error while using the API or SDK. What should I do?
Reach out to us via the in-app chat or email us at
support@predibase.com
Pricing and Tiers
How does pricing work?
How does pricing work?
As of July 2025, we’ve removed our Developer tier. After you run out of credits in the Free
tier, you’ll need to upgrade to Enterprise to continue using Predibase, which has an upfront
commit. View our pricing details at predibase.com/pricing.
How can I upgrade to Enterprise?
How can I upgrade to Enterprise?
Please reach out to us at sales@predibase.com and we’ll be in touch.
I ran out of credits. What do I do now?
I ran out of credits. What do I do now?
If you run out of credits, reach out to us a sales@predibase.com
to discuss upgrading to Enterprise Tier.
Data Privacy and Security
My data is very sensitive. Can I still use Predibase?
My data is very sensitive. Can I still use Predibase?
Yes, we offer a VPC deployment where you can deploy the Predibase Data Plane
into a Virtual Private Cloud on any of the major cloud providers (AWS, GCP,
Azure). Contact us at support@predibase.com to
learn more.
Will my data be used to train other models?
Will my data be used to train other models?
Your data will never be used to train models, unless you explicitly grant us permission to do so for you. If you wish to remove any shared data from the platform, please reach out to us at support@predibase.com.You can also see additional details in our
Privacy Policy.
Training and Jobs
Why has my job been queued for a long time?
Why has my job been queued for a long time?
Once you submit a fine-tuning job, your model will remain in a queued state
until there are available resources to finish training. You may see increased
queue times during peak times.
How long does model training take?
How long does model training take?
Once training begins, model training varies and can take anywhere from a few
minutes to a few hours depending on the task, model size, dataset size, and epochs.
Account Management
How do I delete my account?
How do I delete my account?
You can delete your account by going to Settings > My Profile > Delete
Account. If you delete your account, your datasets and adapters will continue
to exist in the Team. If you’d like to close your Team entirely, contact us at
support@predibase.com.